Start with the system.
Not just the badge.
Ram trucks and ProMaster vans use different platforms. Specify the full model and year instead of requesting a generic truck key.
Is the vehicle a pickup or ProMaster, and does any key remain?
Models you may be asking about.
1500, 2500, 3500, ProMaster. Other Ram models can be described in your request. This list helps identify the vehicle; it is not a compatibility or parts-availability list.
Make your request specific.
A Ram with a working spare presents a different starting point from one with no keys. Tell us whether the doors unlock, the engine starts, and what appears on the dashboard. Include the year and model.
Can you work on every Ram key?
Support depends on the exact model, year, market and security system. Some vehicles need manufacturer or specialist procedures. Confirm eligibility before arranging a visit.
What should I send in the first message?
Your Ram model and year, whether any working key remains, a description of the concern, and the vehicle location in Rockland County. Do not include identity documents in an initial email.
Should I buy a replacement remote first?
Ask about compatibility before buying. Remote appearance, button count and broad seller fitment claims are not sufficient to establish the right part.