First, establish where the car is.
Write down the actual vehicle location, including the parking level, entrance or cross street. Your home address is not useful if the vehicle is in a commuter lot. If you are near moving traffic or someone is at risk, prioritize immediate safety.
Separate “lost” from “not working.”
Tell the person taking the request whether the key is missing, locked inside or present but unresponsive. Those descriptions lead to different assessments. Check whether another authorized driver has a spare before requesting all-keys-lost work.
Identify the vehicle and the ignition.
Gather the make, model and model year. Explain whether a key turns in the ignition or the car uses a start button. For an imported vehicle, include its original sales market. Do not purchase a remote just because a listing says it looks compatible.
Confirm the work before agreeing.
Ask whether the vehicle is supported, what the proposed price includes and what could change after inspection. Availability, timing, parts and ownership verification should be clear before the appointment is accepted.
Have a vehicle-specific question?
Use your make, model and year to start a clearer conversation.
Prepare your request